Zetwin's Terms & Conditions — Fully in Bengali

Welcome to zetwin. These Terms and Conditions apply to the use of the zetwin.biz website and mobile application. By registering or using our services, you are deemed to have accepted these Terms and Conditions.

Zetwin is an online gaming platform offering Sports Betting, Live Casino, slots, and a range of other gaming options. zetwin's services are intended solely for individuals who are legally permitted to participate in online gaming within their own jurisdiction.

Zetwin reserves the right to update these terms and conditions at any time. Continuing to use the service after any changes are made will be considered your acceptance of the revised terms. We recommend checking this page regularly.

To open an account on zetwin, you must provide accurate and truthful information. Registering with false details is considered a violation of our terms, and zetwin reserves the right to close any such account.

• Each individual only One account can be opened. If a single individual is found operating multiple accounts, all accounts will be closed and any funds held may be forfeited.
• The phone number and email address provided at registration must remain active.
• Your account password must be kept strictly confidential. Do not share it with anyone.
• For identity verification (KYC), zetwin may request a copy of your National ID or passport. Failure to provide this may result in your withdrawal being put on hold.
• To update any account details, please contact the support team.

Zetwin supports the most popular mobile banking methods in Bangladesh. The following conditions apply to all payments:

• Your account must be fully verified (KYC) before you can make a withdrawal.
• Withdrawals must be made using the same method used for the deposit — no alternative methods are permitted.
• Zetwin does not charge any payment fees, though your mobile banking provider may apply their own charges.
• In the case of suspicious transactions, zetwin may place a payment on hold pending additional verification.
• Payments from third-party accounts are not accepted.

Zetwin regularly offers attractive bonuses and promotions for its members. The following terms apply to claiming these bonuses:

• Welcome Bonus: Get up to 200% bonus on your first deposit. To withdraw the bonus amount, a minimum wager of 20x the combined bonus and deposit amount is required.
• Weekly cashback: Get up to 10% cashback on net losses every week. Cashback is available for direct withdrawal — no wagering requirements.
• Reload bonus: Extra deposit bonuses are available on selected days. Each reload bonus comes with its own wagering requirements.
• Once a bonus has been claimed, it cannot be cancelled. However, if the associated deposit is withdrawn, the bonus will be automatically forfeited.
• Only one bonus can be active at a time.
• Zetwin reserves the right to cancel or modify any bonus, though prior notice will be given for bonuses already awarded.

All games on zetwin are powered by Random Number Generator (RNG) technology, independently verified by third parties. Every game outcome is completely random and cannot be predicted in advance.

• The use of any software, bots, or automated tools during gameplay is strictly prohibited.
• Any attempt to manipulate game outcomes will result in permanent account closure.
• If a game is interrupted due to a technical issue, zetwin may, at its own discretion, refund or void the bet.
• Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
• In Live Casino games, the dealer's decision is final. In the event of any technical error, zetwin will resolve the matter with the utmost fairness.

Zetwin believes gaming should be a source of enjoyment and must never have a negative impact on anyone's life. That is why zetwin places the highest importance on responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Bet Limits: You have the option to set a maximum stake amount for each individual bet.
• Self-exclusion: You can temporarily suspend your account for a set period — anywhere from 7 days up to 6 months.
• Permanent closure: You may request permanent account closure at any time.
• If a member shows signs of problem gaming, the zetwin support team may reach out and provide assistance where needed.

Zetwin is committed to maintaining a safe and fair gaming environment for all members. The following activities are strictly prohibited:

• Opening an account using a false or another person's identity.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or manipulate the gaming software.
• Harassing or defrauding other members.
• Exploiting system vulnerabilities to gain an unfair advantage.

If any such activity is detected, zetwin will immediately suspend the account in question and, where necessary, report it to the relevant authorities.

Zetwin reserves the right to suspend or permanently close an account under the following circumstances:

• Violation of these terms and conditions.
• Registering with false or incomplete information.
• Suspicious or unusual transaction activity.
• Account remaining inactive for an extended period (365 days).
• Voluntary account closure request.

Prior to account closure, zetwin will endeavour to return any remaining balance; however, bonus balances may be forfeited in cases of terms violations.

Zetwin takes the privacy of your personal information very seriously. Any data you provide is used exclusively for the following purposes:

• Account verification and management.
• Payment processing.
• Providing customer support.
• Sending promotional offers (subject to your consent).
• Fulfilling legal obligations.

Zetwin never sells your personal information to third parties. For more details, please see our Privacy Policy Read.

Zetwin may update these Terms and Conditions at any time. Members will be notified of significant changes via email or in-app notification.

Continuing to use zetwin after any changes have been made will be taken as your acceptance of the updated Terms and Conditions. If you do not agree to the new terms, you may request that your account be closed.

If you have any questions about these Terms and Conditions, please get in touch with us:

• Live Chat: Chat with us directly via Live Chat on zetwin.biz — average response time under 3 minutes.
• Email: support@zetwin.biz — Response within 24 hours.
• Help Center: Help Center page Get answers to common questions.